Task Management
Redmine Wiki Formatting with Textile
We use Redmine rather extensively for managing both our consulting projects and our commercial product releases. While the default commands listed in the Redmine help pages are useful, here are some additional formatting tricks to help you get the most out of your Redmine posts. This also works quite well in forum posts and issue reports. Formatting a Paragraph These simple tricks work quite well for headers as well, simply replace the p with h1, h2, or h3. Remember to put a space after the period that ends the formatting directive. Align the paragraph to the left (default): p<. The paragraph text. Align the paragraph to the right: p>. The paragraph text. Center alignment: p=. The paragraph text. Left side indent by 1em (character): p(. Paragraph text here Left side indent ...
Upgrading Redmine From 8.6 to 9.3
After more than a year of using Redmine to help us manage our projects it was time to upgrade. Redmine helps us manage our bug lists, wish lists, and to do lists. It helps us communicate with our clients effectively and efficiently using a web based media in a consistent format that is easy to use for both our developers and our clients. However, during the past year there have been several changes including the significant upgrades that came out in v9.x some months back. Our busy schedule kept us from upgrading as each new release came out, and sadly we had fallen far behind. This past weekend we decided it was time to upgrade. The notes below record some of the problems we ran into and outlines how we resolved them. If ...
One or Zero
About One or Zero is a help desk ticket/task management system. From the authors: "OneOrZero is a powerful enterprise task management and help desk system used by companies and groups large and small to manage information and requests in their organization." Our Mods OOZ Mod - English Language File System Architecture Based on findings in the 1.7.3.1 release. Base Modules (root) / - the "root" functionality index.php - the main application driver myopen.php - list my open tickets tcreate.php - create a ticket action /index.php URL "t" variable A primary driving force that determines what the application should be doing. The $_GET[t] variable is the driver for more than one switch statement. The switch determines what to do based on what "t" has been set to. Some of the actions include: tcre - run tcreate.php tse - run tsearch.php tmop - run myopen.php : my open ticket list tclo - ...
IT Managment & Disaster Recovery for Anchor Sign
Anchor Sign is a premier sign manufacturer, building signs for anchor tenants such as Starbucks, CVS, PPG, and other well known international brands. After years of growth the time had come for Anchor Sign to build a newer, bigger, stronger IT department. The two-man department needed to grow and their lead technical manager had just landed a new gig on the west coast and would not be around long to help them get there. After a month-long process of interviews and background checks, Anchor Sign hired Cyber Sprocket to take over as interim CTO (Chief Technology Officer). Rebuilding An IT Department While the previous stewards of the Anchor Sign IT department did a great job laying the foundation, it was time to grow. New people needed to be brought in. Systems needed to be assessed and updated or replaced. New hardware, new software, new people. It was a big job and we ...
